Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. If you cancel you will only get a 75% refund. Arrive on holiday calm, rested and ready for anything. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Prices at bar very reasonable. Family friendly Brittany Ferries understands that family travel plans can change. I booked a Standard Ticket allowing 60 days notice of change etc. I appreciate that they are extremely busy atm , but find this unacceptable. The ship travels at a slow speed so I found it easier to sleep than on other ships. Reviewed 10 May 2022 via mobile. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Yes just change it to another date. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. read more, Ferry Portsmouth to Santander. Dear Dean, Thank you for taking the time to write a 4* review. Kind regardsAlison Brittany Ferries. You are using an out of date browser. 52,385. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! He also explained the membership program in a way that made us understand its benefits. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Would you like to go there now or continue browsing Family Traveller UK? I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. In Cancellation charges apply according to different ticket types. It goes against our guidelines to offer incentives for reviews. Prices at bar very reasonable. Calais & Dunkirk - Dover. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. You rock! Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. This email was sent January 10, 2023 3:49pm. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Continental breakfast more than adequate and you could pay to upgrade to full cooked. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Get inspiration, tips and holiday competitions straight to your inbox! 381. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Thank you and well done. How is one supposed to contact this company? Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Review tags are currently only available for English language reviews. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. JavaScript is disabled. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. I liked the updated cost as each section of the booking was completed. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Before this, you can only receive a partial refund via a travel voucher. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Have been trying to get through for months. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Just a suggestion.The bars on your ferries do not serve any craft beer at all. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. It hadn't been cleaned. Next summers best beach holidays begin on Brittany Ferries. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Flexi I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Thank you Jude. While doing this the price increased. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Full payment is required if booking within 60 days of travel. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. We travelled from Plymouth to Santander, Spain on the Pont Aven. Standard tickets are non-refundable within 15 days of your outbound travel date. read more. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. . Would have liked a smoothie or ginger beer. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Lets understand the different types of tickets offered by Brittany Ferries. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . Kind regardsAlison Brittany Ferries. If you are exempt and have a doctors letter it will not be accepted. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. But what annoys me is having altered your crossing if you need to . Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Review tags are currently only available for English language reviews. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Why not credit the original card? In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Fees are in addition to any price increase that may apply. Standard. brittany-ferries.co.uk Say Hola to Spain in 2023. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Do you agree with Brittany Ferries's 4-star rating? Kind regardsLeahBrittany Ferries. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 17,424. direct ferries offer the widest choice of . I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Twice been on hold for over 2 hours. Kind regardsAlison. Hangry moments are avoided with childrens menus in all restaurants. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. 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