Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Step 4: Scroll down until you see the section called Configure DNS. (Instructions for an Android device are here.). Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Do you get a dial tone? They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Just plug your Smart Hub into your master phone socket. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. 31-05-2020 If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Trying to work out your BT hub orange light from your BT hub green light? It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Connect a device to your Hub using a cable or wi-fi. . Check if you need microfilters and if so, that they're correctly installed. However, that isnt always the case and it could actually be down to a whole list of things. Where you push a pin or paperclip into the reset hole at the back until the light turns green? You should receive updates from DPD. I have connected to master socket but this makes no difference. Click on your model of Hub to find out what the lights mean. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. switch it back on again via the Hub Manager. A blue light means the hub is working fine. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. It has five antennae and uses four Giga ethernet connections. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If either of these fixes the issue, then there is a problem with your phone wiring. (No power button? He it trying to book an engineer (external) to check the line. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. When the hub's lights are on, it's ready. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. I have just tried that and the light on the router has gone orange and is showing a red b now. If there's still no light, call us on 0800 111 4567. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. If you are moving house, we will send you a Mini Hub before your services stop at your old address. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. It turned out to be a fault with the network, which BT Wholesale fixed. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? steps to setup CloudFlare DNS on iPhone or iPad. All the lights will flash and turn blue. Check you can make a phone call and that there's no noise on the line. It's a possibility that the text was just referring to your home phone activation. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Your device is connecting to the mobile network. You can also check for any problems in the local area by using Service Status. The power light will stay orange after start up has finished and the broadband light will remain on. At first devices did not seem to be working. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. richardward. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. On the Plusnet hub it says 'connected'. I don't know what the 01733 fault was or when is started. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your device is not paired to your hub. Your device can't connect to the mobile network. Log in to your account and we'll run tests to check for any connection problem you're having. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. We'll be ready to reactivate your Mini Hub straightaway. If it stays orange use the Contact us link at the bottom of the page. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. I have reset hub etc - still no internet. I have connected to master socket but this makes no difference. 16h54. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. 30-12-2016 If it stays green, turn your Hub off and on again. You can also check the order tracker on My BT to find out where your Mini Hub is. Make sure your Mini Hub is turned on and charged up or plugged in. And the Mini Hub will also work over a 3G signal. Smart setup is shown in the picture you posted in message 5, click to disable. I have this exact problem. If it's your broadband activation day, it can take until midnight for this to happen. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. I'm not in the office at the moment so I can't check your account. Try switching your device off and on. 31-03-2020 You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Turn it off and then on and try again. Your Hub will restart and the Power light will glow steady blue. Here's some tips to find the issue and get it fixed. Check the power supply and that your Hub is turned on. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. 31-05-2020 If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Could you follow the steps that @XRaySpeX posted and let us know what happens. His main beats include VPN services and antivirus. Choose Status in the top-left corner of the home page. Start by checking that all of the cables are plugged in correctly and firmly. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). And if you're using a filter, check that's plugged incorrectly too. 13-06-2021 on My broadband has been down since last night, ive done everything I can think of to sort it but no success. Your Hub is connected to the EEmobile network via Hybrid Connect. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Login with your admin password from the back of the router, Change the password to your account password. Check your cables. Find your broadband network login details. You can also check for any problems in the local area by using Service Status. If it's still not working contact BT. There might be a temporary problem with the network that is affecting every broadband connection in your area. Your device has a strong mobile signal (two or three bars are good). 30-05-2020 You should also check for other lights on the BT Home Hub's display. Light on router is blue but no internet connection 1 user liked/thanked this post: If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. If I hotspot from a phone I can get internet on all devices. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Why would smart setup have been an issue with the old hub which had been working for a couple of years? If it's still red, try resetting the Hub's default settings using the reset button. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Hub is back where it belongs. Turn it off and back on again. Check if the broadband cable (grey ends) is plugged incorrectly. We'd like to help so please get in touch. It might be a router firmware issue with an easy fix. If you think I helped please feel free to hit the "Thumbs Up" button below. If it's flashing red, you didn't connect. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. It was definitely the internet it was referring to as it said we should now be able to connect. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Blue: The Super Hub is in router mode. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 I have reset hub etc - still no internet. 31-05-2020 How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. If you get stuck, see your hub's set up guide. The BT Smart Hub 2 router is showing a blue light and is definitely on. Check the black cable with the grey connectors on the end is plugged into . It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. 03-06-2021 This doesn't affect our editorial independence. Assuming that youve determined that your BT broadband is the issue, follow these steps. 31-05-2020 The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. If it's flashing red, you didn't connect. 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